Client Policies

SERVICE GUARANTEE

  • Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed.

  • Salon 9 does not offer monetary refunds on services rendered. If you are unsatisfied with your service, we urge to be contacted within 5 days of your service to have corrections made on technical errors.

HEALTH HISTORY

  • For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant.

  • If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

  • All clients are required to answer COVID 19 screening questions before turning up to their appointment.

  • Failing to answer COVID 19 screening questions will result in the cancellation of your appointment.

  • All visitors / contractors are required to answer screening questions before entering the salon

  • We take your privacy seriously and the information we collect about you will be held confidentially and in compliance with GDPR (data protection laws). Your personal information will be stored securely within our IT system or in a locked filing cabinet and can only be seen by members of our team.

  • Signitures and contact details are required on all health related iteams.

RIGHT TO REFUSE SERVICE

  • Our salon staff has the right to refuse service to anyone behaving improperly.

  • Our salon staff has the right to refuse service to anyone intoxicated

  • Our salon staff has the right to refuse service to anyone if their state of health may influence the effects of the service.

  • Our salon staff has the right to refuse service to anyone being rasist or abusive.

CHILD AND YOUNG ADULTS

  • As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon.

  • Please provide proper supervision for all Children under the age of 13 in the form of an additional caretaker.

  • COVID 19 restirictions will not allow your child to join you if not having a service done them selves.

  • Children under the age of 15 will not be able to have hair colour under our insurance and manufacturers instructions.

PHYSICAL DISTANCING

  • We no longer have a waiting area inside the salon. Clients are asked to wait in their vehicle or outside of the salon until their service provider is ready for them. They will notify you by phone once your appointment is ready to begin.

  • Clients must come for their appointments alone. We ask that clients do not bring friends or family, children and pets included, with them for their appointments. This includes “quick” visitors and food delivery services.

  • Once inside the salon, we ask that clients remain in their service area for the duration of their service. Unfortunately, at this time clients are unable to move around the salon freely.

  • We ask that clients remain 6 feet apart from other service providers and clients while in the salon. Common areas, such as the reception area.

CLEANLINESS AND PPE

  • All clients are required to wear a disposable or cloth mask for the duration of their service. If you do not have a mask, one can be supplied for a fee. Unfortunately clients who refuse to wear a mask will not be able to receive their service until a time that they are able to wear one, or masks are no longer required.

  • All clients are required to wash their hands or use hand sanitizer upon entry. We ask that clients also wash their hands thoroughly anytime they leave the salon or use the facilities.

  • In an effort to limit the possibility of transmission, we ask that service providers and clients keep the talking to a minimum during service. This is true for all services but especially those which are face to face, such as lash extension services.

  • Any clients who are exhibiting symptoms of COVID-19 (fever, dry cough, difficulty breathing or shortness of breath) will be asked to leave the salon and may not return for 14 days or until they have taken a COVID-19 test which has come back negative. Please be honest about your symptoms during our health screening questionnaire.

  • Your service provider will also be wearing fresh, clean PPE for your appointment. This will include a face mask, shield and Apron. We have also installed shields in the nail area and inbetween each station for additional protection.

  • We have a mandatory 15 minute disinfection period after each client where the station and any used areas are thoroughly cleaned and disinfected before allowing the next client to enter the salon.

SERVICES AND CANCELLATION

  • Services now have mandatory 15 minute disinfection period after each client where the station and any used areas are thoroughly cleaned and disinfected before allowing the next client to enter the salon.

  • In order to respect the time of our clients, our staff and strict disinfecting period, we ask you to arrive on time for your appointment. Clients arriving 15 minutes late dependant on service will be imposed with a £10 fee or your service may be cancelled. Clients arriving 30 minutes late will forfeit the original appointment and be rescheduled with a 30% booking fee

  • If you need to cancel your appointment due to testing positive or someone in your house hold testing positive, we simply ask that you notify us of any cancellations at least 24 hours prior to the appointment. Cancellations that break these rules may cause a £20 fee added to your next appointment.

  • Clients must not book services if you or a member of yor house hold are waiting for results of a COVID 19 test, please wait until your results are back and negative result is present to make a booking.

  • In the case of missing your appointment with out notice, you will be imposed with a fee worth 50% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying an unreturnable deposit worth 50% of the service you want to book. Two or more missed appointments equal being fired from the salon.

PREPAY & DEPOSITS

  • During this critical reopening stage of COVID 19, while our salon is running at 50% capacity, we absolutely can not afford to have no shows and late cancellations. For this reason, we have a prepay policy in effect.

  • All clients will be required to place a deposit or prepay in order to book appointments. For new clients, or clients who have no showed/late cancelled on more than one occasion in the past you will be required to pay in full 48 hours before the appointment is to take place. This payment will be charged once your appointment has been confirmed and is non-refundable.

  • In your consultation, any additional costs will be disclosed before your service begins. This may happen if you add on services, or have more hair than average or require corrective/additional processes. Remaining balances can be paid in salon.

PRICING

  • All clients are required to sign service waivers before their service can begin. These waivers cover vital service information related to our services as well as details agreed upon between clients and service providers regarding services to be rendered and pricing.

  • All pricing is subject to change without notice.

  • Promotional pricing/discounts can not be stacked under any circumstances on the same service/product.

  • Senior stylists are exempt from any promotional service offers unless otherwise stated.

PRODUCT RETURNS

  • Product refunds will only be given for defective or damaged products.

  • Used products are non-refundable and will only be exchanged for salon credit or another product pending management approval.