Cancellation & Booking Fee Policy

To all our amazing clients.

Our appointment slots are in high demand, when someone fails to show without giving us notice it stops one of our other lovely clients being able to get the appointment they wanted.

PREPAY & DEPOSITS

During this critical reopening stage of COVID 19, while our salon is running at 50% capacity, we absolutely can not afford to have no shows and late cancellations. For this reason, we have a prepay policy in effect.

  • All clients will be required to place a deposit or prepay in order to book appointments.

  • For new clients, or clients who have no showed/late cancelled on more than one occasion in the past you will be required to pay in full 48 hours before the appointment is to take place. This payment will be charged once your appointment has been confirmed and is non-refundable.

  • In your consultation, any additional costs will be disclosed before your service begins. This may happen if you add on services, or have more hair than average or require corrective/additional processes. Remaining balances can be paid in salon.

LATE ARRIVALS

  • In order to respect the time of our clients, our staff and strict disinfecting period, we ask you to arrive on time for your appointment. Clients arriving 15 minutes late dependant on service will be imposed with a £10 fee or your service may be cancelled.

  • Clients arriving 30 minutes late will forfeit the original appointment and be rescheduled with a £20 booking fee.

LATE CANCELLATIONS

  • We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedulings at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior.

  • Cancellations that break these rules will cause a £20 booking fee added to your next appointment.

NO SHOWS

  • In the case of missing your appointment with out notice, you will be imposed with a fee worth 30% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying an unreturnable deposit worth 50% of the service you want to book.

  • Two or more missed appointments equal being fired from the salon and unable to book without full payment up front (none refundable) .

We want to thank our loyal clients for your ongoing support and we hope you understand why we have changed our cancellation policy.

Thank you,